Refund policy
SHREDDA Return & Refund Policy
At SHREDDA, every piece is made-to-order specifically for you. Please read carefully before placing your order.
1. Made-to-Order Products
All SHREDDA products are custom printed once your order is placed. For this reason, we do not accept returns or exchanges due to:
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Incorrect size selection
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Change of mind
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Buyer’s remorse
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Incorrect shipping address entered at checkout
Please double-check sizing charts, product details, and shipping information before completing your purchase.
2. Damaged, Defective, or Incorrect Items
We stand behind the quality of every SHREDDA product.
If you receive:
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A damaged item
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A manufacturing defect
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The wrong item
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A misprinted product
You must contact us within 7 days of delivery.
Please email:
📧 Taj.samways@icloud.com
Include:
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Your order number
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Clear photos of the item (including packaging)
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A brief description of the issue
If approved, we will provide:
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A free replacement, or
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A full refund (including shipping, if applicable)
3. Lost or Stolen Packages
If your tracking information shows your package as delivered but you did not receive it:
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Please check with neighbours or your local postal carrier.
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Contact us within 7 days of the marked delivery date.
4. Order Cancellations
Orders may be canceled within 12 hours of purchase. After this window, production begins and we cannot guarantee cancellation.
5. Refund Processing
Approved refunds will be issued to your original payment method within 5–10 business days after confirmation.
6. Contact Us
For any questions or concerns regarding your order, please contact us at:
📧 Taj.samways@icloud.com
Response time: 1–2 business days